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USER AGREEMENTS

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Public offer

This public offer (hereinafter - the Offer) provides access to the service in the Payment JustPAY system (hereinafter - JP) defines the procedure and conditions under which the JP provides to the customer services of information and technological interaction with other participants in the JP JustPAY system, to ensure access of JustPAY customer to the services and client settlement with trade and service companies (hereinafter - TSC).

This agreement is addressed to individuals and legal entities (hereinafter - the Clients).
The offer is considered accepted and acquires the contract type from the moment when Client actions under the Offer constitutes acceptance of its terms in full.

The current version of Offer is available on the official website in the Internet at https://justpaydirect.com (hereinafter - the Website) and is mandatory to be introduced before acceptance by the Client to the terms and conditions with the Present Offer.

JustPAY Payment service (hereinafter - the System) - is payment service that offers various operations including:
1. payment of goods, works and services provided by TSP
2. Performing other operations stipulated by the offer, with other documents permitted in accordance with Ghanaian legislation

Liability of the Customer
The client himself is responsible for compliance with applicable legislation, including legislation on combating the legalization of proceeds from crime and terrorist financing; of cash and non-cash transactions; on personal data protection; tax legislation; banking law; currency legislation.
Each client is solely responsible for the compliance of their actions in carrying out operations with JP requirements and the requirements of the law, for any operations performed by it in connection with the implementation of operations in the substation by or with the assistance of JustPAY , other data processing systems, telecommunications equipment.

The Client shall be solely responsible for taking the necessary measures to ensure the security of transactions carried out by the Customer in the JP, including in accordance with the internal terms of offer, regulations and other documents in the field of information security.

The presence on the client computer (as well as on any other medium, which interacts with the computer at the time working with the SS) malware ( "backdoors", "worms", "Trojan horses", "virus", "rootkits" malicious "payloads ", as well as and other malware) places the responsibility for all the losses incurred when using the JP to the Client.

The client guarantees that he has all the necessary knowledge to use the JP.
During using the JP on client computers must be installed: antivirus with an updated data base (not later than the date on which made the entrance to the JP, before Client will work in the JP, in any case he must update the installed base of antivirus database), firewall, and the updated version of Firefox, Opera, Internet Explorer, Google Chrome or other programs for viewing web-pages (web-application), an updated version of the operating system and all installed software.

Using anonymization tools by client (proxy servers, SOCKS server, using anonymous network type "tor", and so on.) Is strictly prohibited when working with JP. Violation of this requirement imposes all responsibility for any losses and / or loss of profits on the Client.

Customer agrees not to use the access to the service for any illegal (non-legal) activities. In case of violation of the requirements of the service, service has the right to block the username and / or carried out operation, until the final decision by the court and / or other public authority with respect to the activities of the Customer and the funds from client eWallet.

Customer warrants that his/her work on the Internet is not contrary to the universally recognized principles and norms of morality.

The Customer undertakes to carry out the connection for communication with service only through legitimate providers and methods of communication (Internet, mobile, etc.).

Other provisions
Parties are not responsible for failure to fulfill mutual obligations in case if their failure was caused by force majeure arising after their accession to this Offer, or the occurrence of extraordinary events which could not be prevented or foreseen before their accession to this Offer. Party which is in the force majeure occasions is obligated to inform the other party no later than 10 days after the occurrence of these circumstances.

In cases not covered by this Offer, non-performance or improper performance by the Parties of their obligations under it entails responsibility in accordance with legislation.

Order of interaction in a controversial and extreme situations
In the event of disputes and emergencies, events that caused operational disruptions, including in the case of suspected key compromise, the Client shall immediately inform the system (via contact details) of these situations and events, their causes and consequences using any way which available for customer.

Further actions of the Parties are determined individually for each treatment on the agreement of the parties, and may also be regulated wholly or partly relevant treaty or certain internal documents of the Parties.

All disputes arising in the course of using the JP of this Offer shall be settled through negotiations.
The basis for negotiations is the sent written claim of one party to the other Party.

The claim is considered within thirty days of its receipt, then the Party which has received a claim will meet the stated requirements of the other Party, or sends her written reasoned refusal.
If the dispute cannot be resolved using the complaint procedure within 60 days, either party may apply to the court at the location of the service.

Return is possible only in the case of funds that have been credited to the customer's account by the payment application for the purchase of EDS not spent. Bank commission at return may reach 3% of the amount of the initial payment.

Other provisions and risks related to force majeure
JustPAY system shall not be liable with risks beyond the control of the company, including forc-majeure circumstances which led to the total or partial loss provision of funds from client's account, such as a fire or other restrictions on access to the means of providing a proven reserve of digital currency (Failure of the bank, payment systems, and other cases related to the complete or partial restriction of access to the provision of digital currency JustPAY on the customer's account).
Records database service take precedence over customer records databases and other subjects of the JP in the proof of the authenticity of the respective electronic orders and notifications.

The customer may not transfer to third parties the rights and obligations arising from cooperation with a service in the framework of the JP, without the prior written consent of the service.

All messages about providing operations in the JP, must be sent by sender in the written document form, signed and sealed by an authorized representative or the head of the organization, via registered mail or courier service to the mail addresses listed as the contact details of the service or email using JustPAY software.

Annex №1
To the public offer for access to JustPAY system services
The list of categories of goods and services prohibited (limited) in the system JustPAY 

Goods and services, that are prohibited service in the system JustPAY:
1. Narcotic, psychotropic and hallucinogenic drugs and substances,
2. Tobacco and smoking products,
3. Precious stones and metals and articles thereof,
4. Used cosmetics,
5. Malicious software,
6. Weapons and ammunition,
7. Dangerous and perishable goods,
8. Personal data of individuals.

JustPAY system has the right to refuse to perform the operations that violate the provisions of this Annex.
Before registering, the customer confirms that he/she have read the requirements of this Annex and fully agree with them.

Return policy
You can return the money to the card, choosing in your account section "Money Transfer" and choose a money back (to the bank card or bank account).

How to close an account
Each inactive account will eventually be removed from the system automatically if we find that it has been ignored. If you want to close your account, simply delete the data on it in your system - after time, it will be automatically deleted from our system.

COMODO SECURE

This website is secured by COMODO SECURE

Credential information are highly encrypted and remains in a closed environment, meaning no one, including our own employees can decrypt the password. 

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Address

52 Castle Road,
Adabraka, Accra
Ghana.

37 Avenue de Calais, Nyekonakpoe, eface pharmacie pour Touss, Lome, Togo

Contacts

Email: care@justpaydirect.com
Phone: +233 (0) 302 260 564
Ghana                   248 787 228
Togo:             +228 22 20 1477
Gambia:          +220 333 8732                    

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